RVSP use a range of different technological e-mail response systems to handle, queue, track and manage e-mail traffic. With queue management, urgent case prioritisation and client visibility of response metrics, RSVP ensure that your e-mail is answered just the way you like it to be.
With a heavy emphasis on free-style writing, and the quality assurance systems to check and benchmark responses, RSVP provide a very personal service. Responses are engaged and always focus on dealing with a specific issue rather than sending a ‘best fit’ template response or automated answer. The personal communication drives customer satisfaction, as well as the ability to assign e-mail responses to the same RSVP team member each time. Effective case management technology guarantees service levels around response times are monitored and maintained as well as being used to provide trend analysis on the motivating factors that drive e-mail communication to your business.
Through consultation, a great deal of time is devoted to understanding your company’s own individual interaction style – so e-mail response is infused with the same company ethos and messaging that you would expect from in-house employees. Escalation protocols can be built in to share or prioritise e-mail that requires extra attention or passing to another team, allowing clients to build a system for e-mail response personal to them that best fits their business needs.
The e-mail response service ensures you remain in contact with people who want to communicate with you quickly and simply. Whether using the service for basic responses that share centrally held information or whether as a first point of contact for more complex and challenging interactions, the e-mail response team has a great deal of experience across an extremely extensive range of fields, from travel and tourism, to customer service response, to invoice processing and financial queries. The service is there to ensure a quick and professional response that keeps your contacts informed and satisfied.
RSVP employ intelligent and articulate individuals, capable of e-mail responses that at all times feel relevant, vital, friendly and professional. With advanced case management systems to track response times and effectively manage e-mail traffic, you can be guaranteed that your e-mail is in safe hands, and will be responded to as you would like it to be. Whether using pre-determined responses you wish to send, or free-style writing in your company’s style and approach, RSVP’s e-mail response service is second to none.