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© RSVP 2014
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Privacy Policy

At RSVP we are committed to maintaining trust and confidence of visitors to our web site. 

This Privacy Policy sets out the data processing practices of RSVP Media Response LTD (RSVP).  Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

RSVP are a sales and service contact centre providing tele-marketing and customer service support to multiple clients.  RSVP handle data on behalf of third party clients. As such RSVP are the data processor and the client is the data controller.

RSVP is a controller and processor of its own employee and new business data and the person responsible for our Data Protection processes is Dean Hurst (Operations Director). If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact us by phone on 0207 536 3500, email dataprotection@rsvp.co.uk or write to us at [Data Protection,  RSVP (Media Response) Ltd, Northern & Shell Tower, Selsdon Way, London. E14 9GL.

 

Purpose of processing your personal data 

Activity

Purpose of processing

Lawful basis

Applying for a job

 

 

Dealing with your application to contact you and arrange interviews

Providing you with further details about the opportunity

Assessing your application and suitability

 

Legitimate Interests

 

Enquiry about our services

 

 

Dealing with your enquiry

Providing further information about our services

Contacting you to arrange a meeting

 

Legitimate Interests

 

Client Data

As instructed by our clients

As instructed by our clients

 

 

 

 

The legal basis on which we rely are

Client data

RSVP only process our clients customer data in accordance with the clients instructions. RSVP gain written confirmation from the client about the legal basis for processing the data provided and will not process the data without such confirmation.

Job Applications

RSVP will communicate with prospective employees as a legitimate interest in increasing our staff numbers and managing the recruitment process effectively to decide who to offer a job. We will always give individuals the right to opt out of further communication following the recruitment process.

Enquiries about our services

RSVP will communicate to business customers as a legitimate interest in growing and maintaining our client base. We will always offer businesses the right to opt out of future communication following their initial enquiry.

 

Sub-Contractors

In processing our clients data RSVP will only use sub-contractors (such as mailing houses) when instructed to do so by our clients.

RSVP do not use any sub-contractors for processing our employee or new business data.

 

Sharing Data

In processing our clients data RSVP will only share data according to the clients instructions.

If you apply to work for RSVP we will not share your data with any third parties.

If you enquire about our services we will not share your data with any third parties.

 

Retention periods

Clients data will be retained according to the clients instructions.

Job application data will be kept on file for 36 months. We require this data to keep a record of successful and unsuccessful applications.

If you enquire about our services we will keep your data on file until you instruct us you would no longer like to be contacted.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

We will never share your data with third parties without your express written consent.

 

Data subject’s rights

You have rights in respect of your personal data. We will need to confirm your identity before we can consider your request so, if you wish to exercise any of these rights, we will need to see a drivers licence, passport or recent utility bill.

The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with. If you have any questions on how and why we process your data please contact dataprotection@rsvp.co.uk. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-be-informed/

 

Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact dataprotection@rsvp.co.uk . If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/

 

Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact dataprotection@rsvp.co.uk. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-rectification/

 

Right to erasure – this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact dataprotection@rsvp.co.uk. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/

 

Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact dataprotection@rsvp.co.uk . If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-restrict-processing/

 

Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact dataprotection@rsvp.co.uk. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/

 

Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.

(i)                  Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.

(ii)                Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.

(iii)               Scientific/historical research and statistics - your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.

 

If you want to exercise this right, please contact dataprotection@rsvp.co.uk.  If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-object/

 

 Opt Out

You can opt-out of any communication from RSVP by emailing dataprotection@rsvp.co.uk

 

The right to lodge a complaint to the supervisory authority

If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office - https://ico.org.uk/concerns/

 

Cookies

 A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.  Find out more about cookies on http://www.allaboutcookies.org/  

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Most browsers will allow you to turn off cookies.  If you want to know how to do this please look at the menu on your browser, or look at the instruction on http://www.allaboutcookies.org/  Please note however that turning off cookies will restrict your use of our website.

Cookies we use

 

Cookie

 What it does

Consequences

_ga

Reg isters a unique ID that is used to generate statistical data on how the visitor uses the website

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously

 

_gat

Used by Google Analytics to throttle request rate

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously

 

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously

 

Collect

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across

devices and marketing channels.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously

Vuid

Collects data on the user's visits to the website, such as which pages have been read .

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously

 

ads/ga-audiences

Used by Google Ad Word s to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour r across websites.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

 

IDE

Used by Google Double Click to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

 

Test_cookie

Used to check if the user's browser supports cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

 

 

Third party websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

 

Acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Changes to the privacy policy

This privacy policy is regularly reviewed and will be updated when necessary. If we make any significant changes to the policy we will communicate these to you. This policy was last updated on 16th August 2018

 

Gender pay gap report

You can view our latest Gender Pay Gap report by clicking here.