Real time and historical reporting software that enables monitoring of call centre performance
A unique identifier to reference the source of a batch of data or a specific advert/campaign
It is a contract through which the parties agree not to disclose information covered by the agreement
Organisation that regulates the storage and taking of credit card data
A dialler that uses an algorithm to predict when an agent becomes free and dials in advance of that agent becoming free so as to minimise non-productive time.