OUR COMMENT ON RECENT PRESS ARTICLES RE FUNDRAISING IN CONTACT CENTRES:
We have read with great sadness the recent reports about alleged bad practices in charity fundraising within our industry.
RSVP wish to make it clear that we are committed to ethical and responsible call handling ensuring that both our clients and their customers receive the best possible service.
Our training focuses on engaging and building rapport with each customer and ensuring that any commitments made during a call are clearly understood and agreed.
All of our agents are aware that they are responsible for the images of the brands that we work for and are thoroughly trained and monitored to ensure that they are good representatives for our clients.