Just a quick one from us today. We wanted to draw your attention to another article written by Louise Roberts our Head of Resources for Callcentre.co.uk.
Louise has given her top 6 customer service tips or as is aptly named in the article 6 Ways to Master the Mic for all contact centre agents working in customer service.
It is a really cracking read and will really help anyone who is looking to start working in customer service role. You can find it here http://www.callcentre.co.uk/call-centre-customer-service-tips-6-ways-to-master-the-mic/
Hope you enjoy and have a great start to your week.