We’ve been eagerly awaiting the release of our ‘Independent Listening’ results to come back for one of our biggest clients – It’s a really big deal - and finally, the results are in … We smashed it!
Independent listening means a third-party company takes a truck load of our call recordings and combs through them, making sure we always abide by the terms and conditions that our clients set and rate us on a bunch of other factors too. It’s basically quality control but it not only reflects our staff, but the company as a whole. This review is a very important part of keeping RSVP humming along at the rate it does; it gives us an important chance to reflect on our successes and to rectify any wobbles we’ve had along the way. For this particular client, we scored a whopping 96%! This result leaves us with a tiny iota of room for improvement – we know exactly what to do about that - but, on the whole, we are super proud of everyone on the account and an extra hearty slap on the back for the Managers who kept everything together. KEEP UP THE GOOD WORK!