Our very own Louise Roberts (head of recruitment) has had a feature published on callcentre.co.uk, our industries main magazine.
Lou has written a piece on how companies and brands can keep their identity whilst outsourcing their telecommunications. In the article she laid out ten points for anyone who is thinking of outsourcing this side of their business including the likes of ‘share your ethos’ ‘meet the team’ and ‘try not to micromanage.’
Callcentre.co.uk are really happy with the piece and are hoping Louise can do some more for them.
Take a look for yourselves at http://www.callcentre.co.uk/10-ways-to-keep-your-brand-identity-when-outsourcing-your-contact-centre/