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Acting isn’t a career for the faint-hearted. To survive and thrive, you need dedication, determination, patience, people-skills, and, yes, acting ability. And even with all these qualities, your chances of becoming a household name are pretty slim. That’s the reality. However, there are options to help you load the dice in your favour. Above all,… …
Call handling skills are essential for good customer service, but they don’t always enjoy the recognition they deserve. Effective call handling requires more than just technical knowledge. It requires superb communication skills and the ability to make each caller feel like a VIP. In this article, we’ll celebrate the remarkable work that top call centre… …
Gaining new customers can be pretty difficult in today’s competitive world: all the more reason to keep them once you have them. Losing customers is easier than gaining them, and the link that keeps them choosing you, or that drives them to your competitors, is often the quality of the customer support your business offers. … …
Many business owners make the mistake of thinking that good customer service is an extra that’s mainly of benefit to the customers themselves. However, it’s extremely important for your business too, and it translates to money in the bank. Although you might have a strong feeling that this is true, you may not have been… …
As an actor, portraying characters realistically can be extremely challenging. Method acting applies a range of techniques that require an actor to understand and express the emotions and motivations of the characters they play. In this article, we’ll explore the history and application of method acting. We’ll take a look at examples of method acting… …
If there’s one thing every business claims to offer, then it has to be good customer service. It’s up there with “being the best,” being “innovative” and any number of things that the public would be pardoned for responding to with a yawn simply because just about everyone says the same thing about their businesses. … …
Everyone wants loyal customers: the kind that associates your brand with a specific product or service and is unlikely to switch to a competing offering. At the very least, you want to make a sale, and if you can make several sales off the back of one conversion, all the better. But before you can… …
It’s a brave new world with information and communication at our fingertips. Anything you want to know should only be a click away. But is it? Most of us will identify with the frustration that occurs when it isn’t. On the other side of the coin, businesses are eager to share information. They want people… …
Who wouldn’t like to be the next James Bond or strut the boards as the star of a West End show? As most of us know, ambitions such as these aren’t usually realised in a meteoric rise to stardom. Starting an acting career is not for the faint-hearted, and between a decision to get into… …
The “new normal” has had some unexpected effects on the way employers and employees work together. We’re talking about the many who have experienced the benefits of remote working as well as the challenges of working from home. The advantages and disadvantages of remote working may initially seem to differ when considering the employer vs… …