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About us

What is Centre of Excellence?

Founded in 1988, RSVP is the UK’s oldest contact centre, with a proud heritage of supporting a wide range of clients across a great variety of different sectors. Providing omni-channel service and sales support, RSVP is able to draw upon an unrivalled wealth of knowledge and experience in order to deliver the very best service to our partners.
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About us

Why we use actors

It's not just a gimmick. For over 30 years RSVP has used the skillset of trained actors and creatives to deliver empathetic intelligent conversations to our client's customers across a wide range of industries.
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About us

Delivering Excellence

From the people we use to deliver the service, to the environment they work in and their approach to each other and their daily interactions, our goal is to deliver excellence and innovation across the board.
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For over 30 years RSVP has hired professional actors to staff our client accounts.

Actors are natural communicators. They possess tremendous active listening skills and clear, articulate and engaged voices. With excellent memory retention and a versatility to their approach that allows them tailor each interaction to a particular individual, their training and experience equips them with a highly relevant and proficient skill-set for customer engagement. Over 80% of our staff are qualified to degree-level and above, with a length of tenure in the business that far exceeds the industry average. They really are the difference between RSVP and other providers – ensuring that our solutions are always based on the people we employ and the inherent quality they bring to the work we do.

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