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About us

What is Centre of Excellence?

Founded in 1988, RSVP is the UK’s oldest call centre, with a proud heritage of supporting a wide range of clients across a great variety of different sectors. Providing omni-channel service and sales support, RSVP is able to draw upon an unrivalled wealth of knowledge and experience in order to deliver the very best service to our partners.

Read more about Centres of Excellence here.

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COMMUNICATING EXCELLENCE
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About us

Why we use actors

It's not just a gimmick. For over 30 years RSVP has used the skillset of trained actors and creatives to deliver empathetic intelligent conversations to our client's customers across a wide range of industries.
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COMMUNICATING EXCELLENCE
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About us

Delivering Excellence

From the people we use to deliver the service, to the environment they work in and their approach to each other and their daily interactions, our goal is to deliver excellence and innovation across the board.
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COMMUNICATING EXCELLENCE
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We have so much to offer

We use creative people, to proactively deliver our client’s customer interactions. Always looking for ways to improve the service and encouraging clients to improve their customer communication. We don’t believe it’s good enough just to deliver, we look to delight!

COMMUNICATING EXCELLENCE
For over 30 years RSVP has hired professional actors to staff our client accounts.

Actors are natural communicators. They possess tremendous active listening skills and clear, articulate and engaged voices. With excellent memory retention and a versatility to their approach that allows them tailor each interaction to a particular individual, their training and experience equips them with a highly relevant and proficient skill-set for customer engagement. Over 80% of our staff are qualified to degree-level and above, with a length of tenure in the business that far exceeds the industry average. They really are the difference between RSVP and other providers – ensuring that our solutions are always based on the people we employ and the inherent quality they bring to the work we do.

GET IN TOUCH COMMUNICATING EXCELLENCE

Customer Service and Support

Omni Channel, 24/7 multilingual

Top Tier Customer Support

Outbound Sales and Retention

Proof of Concept Activity

Lifecycle Management

Our Services

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Resources for Actors

Our List of Casting Directors in London

Still getting settled into the business of becoming an actor and landing your first roles? Where do casting directors fit into the picture? Here’s how it usually works.  You make sure that you have an impactful headshot. You make a reel that showcases your acting abilities. You work to get an agent interested enough in... ...
Resources for Actors

Best Headshot Photographers in London

Your headshot is your first shot at grabbing an agent or casting director’s attention. After that, it’s up to you to deliver the goods in auditions. But without that impactful headshot, you won’t get a foot in the door, So, that headshot’s importance can’t be overemphasised. Hoping to get yours from the best? We take... ...
Customer Lifecycle

Customer Loyalty: What it Is and Why It is Important

There are so many buzzwords with little meaning doing the rounds these days, but “customer loyalty” isn’t among them. It’s a concept that goes back for centuries, and its benefits are very real indeed. So, what is customer loyalty, and why would you want to prioritise it? Customer loyalty means that people will keep buying... ...
Industry Insights

Inbound vs. Outbound Call Centres: Definition and Differences

On the surface, the difference between inbound and outbound call centres is straightforward, but their work requires slightly differing skill sets. Simply put, inbound call centres receive customer calls and are customer-service oriented. Outbound call centres, on the other hand, call clients and prospective clients, usually (but not always) with the aim of making sales. ... ...
Customer Service

Our Guide to Customer Communication

Communicating with customers is something we all do. Whether it’s emails, instant messaging, calls, or advertising, what we say to our customers will draw them in, leave them feeling neutral, or alienate them.  Hoping to take the high road to communications excellence? It can be a tricky balance. For example, those newsletters you send out... ...
Customer Support

What Is Live Chat and What Are Its Benefits?

Whether we’ve tried it ourselves or not, we’ve all encountered businesses that offer live chat at one point or another. So, what is live chat meant to do? The simple answer is that when businesses offer live chat, customers can use it to help them get instant answers to their questions. So far, it seems... ...
Customer Service

How to Deal With Angry Customers

No matter how good your business is and how hard you try to keep them all happy, there will be times when your customers get angry. Whether or not their anger is justified, they represent an opportunity rather than a threat. But to realise the opportunity for improvement that they represent, you first need to... ...
Customer Service

Customer Centricity: What it is and Why it is Important

Most businesses would like to say they are customer-centric. But what is customer centricity and what does it really mean? Customer centricity means placing your customers at the core of your business. While this might sound sensible, few businesses really do it. In practice, they often see their special expertise as being “core” with customers... ...
Industry Insights

How AI is Transforming Customer Service Call Centres

With advances in AI grabbing headlines and promising to take over routine tasks, many businesses are hoping that their customer service needs will be substantially reduced. In this article, we’ll take a closer look at AI in customer service – its current capabilities, limitations, and how your customers feel about being helped by an AI... ...
Resources for Actors

How to Make an Acting Showreel

As an actor or aspiring actor, you know that there’s much more to your art than simply “looking the part.” Casting directors know it too, so they’ll want to see your showreel. And, if you’re hoping to get a good agent, they’ll be interested in your showreel too.  So what is a showreel, how should... ...
Industry Insights

Benefits of Call Centre Outsourcing

Your expertise makes you a strong competitor in your industry. But could you benefit from using specialists to handle your call centre? Perhaps we’ve already given away the top reason for outsourcing call centre work with that question. So, let’s start there before we move on to additional reasons why call centre outsourcing may benefit... ...
Customer Service

Active Listening Skills for Customer Service

Listening is a skill – and not everyone has refined their active listening skills. Instead, they think about what they will say next or find their minds drifting off to a different topic. That isn’t always a train smash, but active listening in customer service is a must. In active listening, you don’t just listen... ...
Customer Service

Customer Service vs Customer Experience: Key Differences

We all know what customer service means and then up pops “customer experience” as a newer term that might seem to mean the same thing. So what’s customer service vs customer experience? Are the differences significant enough for you to care? Here’s the short version. Customer service is a very important part of customer experience,... ...
Customer Lifecycle

Customer Lifetime Value: What It Is and How to Calculate It

What is customer lifetime value? Once you have converted a prospect and gained a customer, they will either keep buying from you whenever they need your products or services, or move on. If you only make that one sale, that’s the lifetime value of that customer. But if they return month after month or year... ...
Customer Service

What is Customer Relationship Management (CRM)

Do you have a customer relationship management strategy? You have hundreds, even thousands of customers, but it’s possible to build customer relationships all the same. Apart from offering them great products, you want your service to reflect a personalised and efficient customer experience.  That means using data to get to know your customers and optimising... ...
Resources for Actors

A Complete Guide to Actor Headshots

Do you have a professional headshot? Actors who fail to have one are placing themselves at a disadvantage. This little number is an important investment in your career – so, in this article, we’ll look at actor headshots, what they are, why you need them and what you should be aiming for with yours.  What... ...
Customer Lifecycle

Understanding Customer Behaviour

You can see how your customers behave when they buy goods or services from you, but do you know what they’re thinking and feeling? Customer behaviour is the product of emotional and mental triggers that influence purchasing decisions – including deciding not to make a purchase.  If you can truly understand these triggers, it places... ...
Back Office Support

What is a Subscription-Based Business Model?

Subscription-based business models have become the new normal for businesses selling software and online services like streaming. The consumer pays a recurring fee in order to continue using the service or software. However, subscriptions can also apply to physical products, and have done so for many decades. For example, you can subscribe to a daily... ...
Customer Service

Customer Effort Score (CES): What It Is and How to Calculate It

Just when you thought you’d come across every possible metric you could apply to customer satisfaction, you encountered the term “customer effort score.” Is it important enough to warrant your attention? What is a customer effort score, what does it measure and how does one calculate it? You’ll find the answers here.  What is a... ...
Resources for Actors

An Actor’s Guide to the Classical Acting Technique

Proponents of modern techniques may feel that the classical acting technique is rather outdated, but this traditional approach to acting is alive and well and is used by some very successful actors. How does classical acting differ from other approaches? To a certain extent, we can consider the differences between performing on stage instead of... ...
Customer Service

Increasing Sales Through Customer Service

If you’re in business, you know about selling. But what are sales through service? The best way to explain it is with an example. Could this be one of your best ways of boosting sales revenue while taking good care of your customers? Imagine this scenario.  Your sales prospect is about to convert, but instead... ...
Customer Lifecycle

What is Upselling? How Does it Differ From Cross Selling?

You’ve probably heard of upselling, and you may have heard the word used in a negative context. But that’s only because there have been companies who didn’t use it in the way they should have. The truth is that upselling, meaning upselling done correctly, can benefit both you and your customers. In this article, we’ll... ...
Customer Service

Customer Relationship Marketing: Benefits and Strategies

The customer relationship marketing definition isn’t absolutely clear from its name. A simple explanation is therefore in order before we proceed with its benefits and what strategies could be applied. Customer relationship marketing is a process in which businesses work to build strong relationships with their customers with the aim of earning customer loyalty. Various... ...
Resources for Actors

An Actor’s Guide to the Michael Chekhov Acting Technique

The Chekhov acting technique brings realism to performances by teaching actors how to experience roles without filtering them through the lens of their own personalities. Imagination and physical movement are key to the Michael Chekhov acting technique which challenges actors to draw on subconscious knowledge rather than conscious will and memory. Hence, it encourages us... ...
Outbound Sales

How to Create a Sales Process

Selling and the sales process have earned an undeservedly bad name. When selling isn’t done with sensitivity and customer satisfaction as its ultimate goal, it’s easy to see why this happened. And with many sales reps earning much of their remuneration through commissions, the temptation to push the sale no matter what is great. It’s... ...
Back Office Support

What is Credit Control?

There are many facets to credit control. While most businesses would prefer their customers to pay for their purchases on or before delivery, extending credit to certain customers can mean more sales. At the same time, you want to know that the people you’re offering credit facilities to are likely to pay their debts, and... ...
Customer Service

Customer Expectations: What They Are and How to Exceed Them

Customers are the reason why every business exists. But what is meant by “customer expectations?” One could argue that the relationship is purely transactional. Your business sells something. The customer buys it. You deliver. Case closed. But is it really? Since all of us, no matter what line of business we are in, are customers... ...
Customer Service

How to Build Better Customer Relationships

Building customer relationships can be easy when you’re serving a relatively small customer base. You may know your clients by name, and remember their preferences instantly. But as your business grows and you start serving a larger pool of clients, things become more complicated. Your customers still want to be recognised and valued, but there’s... ...
Resources for Actors

Popular Acting Methods and Techniques

You’ve probably seen acting methods at work even if you didn’t realise it at the time. While raw talent is certainly an advantage, the ways in which you apply it will depend on the type of work you’re doing. In stage acting, for example, you have to portray a character to people who are some... ...
Resources for Actors

Essential Acting Skills and How to Develop Them

There’s a lot more to being an actor than most people believe. As a person who is taking an acting career seriously, you’ll be aware that just having the right “look” for a role isn’t enough to launch your career.  Let’s examine the acting skills you’ll need and how to develop those acting skills. Of... ...
Customer Lifecycle

Our Guide to Customer Acquisition

Customer acquisition, or getting new customers, is something every business wants to do. Even when you have a loyal customer base, there’ll always be some degree of “churn,” customers that stop buying from you for one reason or another. Whether you have an established business or are just starting out, your ability to acquire new... ...
Customer Lifecycle

What is Customer Retention and Why is it So Important?

What is customer retention? As the name suggests, it refers to your business’s ability to keep its customers. But behind this simplistic definition lies a wealth of food for thought. There are customer retention metrics to see how you’re doing, and there’s your need for a clear and consistent customer retention strategy to consider. A... ...
Back Office Support

Ecommerce Marketing: Tips and Strategies

Online shopping has become the norm, and this has created new opportunities for businesses that want to take the world by storm. Even quite small businesses can find themselves dispatching goods to distant countries and finding ecommerce fame through their marketing efforts. But just having an online presence or store isn’t enough. Ecommerce marketing begins... ...
Resources for Actors

Best Drama Schools in London

Acting: is it all about the talent? To a certain extent, yes. There are certainly many famous actors who never went to drama school. But if you’re hoping to get noticed as a person who is serious about a career in acting, your training, and the quality of the institutions where you were trained, will... ...
Omni Channel

What is an Omnichannel Customer Experience?

As the ways in which we communicate with another and experience the world around us develop, so does the terminology we use when referring to the methods we employ when doing so. And as businesses, it becomes important to interact with customers using the platforms where they are present and which they prefer. The challenge... ...
Outbound Sales

What is Sales Outsourcing?

Running a sales department is hard work and finding the right personnel to do the job isn’t as easy as it may seem on the surface. If you decide to use a company that’s dedicated to sales and selling to handle all or part of the sales process on your behalf, you’ve outsourced sales. While... ...
Outbound Sales

Sales Conversion Rate: What is a Good Conversion Rate and How to Improve It

If you’re running an e-commerce business, or are advertising online, you’ll naturally want a good proportion of your visitors to become customers. Your sales conversion rate is the percentage of people who viewed your offer online and then went ahead with a purchase. So, what is a good sales conversion rate? Most authorities agree that... ...
Outbound Sales

Essentials Skills Your Sales Team Needs

Is your sales team putting its best foot forward in order to make sales for your company? There’s more to the art of selling than simply being there to have a few words with your customers. And when you’re selling remotely, your salespeople will need some very sharp sales skills if they’re to succeed.  Your... ...
Resources for Actors

An Actor’s Guide to the Stanislavski Acting Technique

No matter what acting methods and techniques you use today, they either have their roots in Stanislavski techniques, or were designed to specifically deviate from them. That’s because he was the first actor to focus on training and development as an actor. Before his time, actors weren’t concerned about realism in the portrayal of roles.... ...
Customer Service

What is Customer Satisfaction and Why is it So Important?

Customer satisfaction, sometimes abbreviated as CSAT is a far deeper concept than it may seem on the surface. The definition is simple enough. Customer satisfaction relates to how satisfied your customers are with the goods or services you offer, the way they experienced customer service and the general efficiency of your company.  But the customer... ...
Customer Service

Key Customer Service Skills Your Employees Need

Never underestimate the importance of customer service skills. Whether interactions occur in person, over the phone, or in text formats, the customer service skills your employees demonstrate will have a huge influence on the way customers experience your company. If these skills are lacking, your customers will take a negative view of your business, even... ...
Customer Service

What is Customer Experience Management?

How do customers form an opinion on your business and whether it’s worth supporting? They use their experiences when interacting with your business to shape their opinions. From the advert, website, or signage that first drew them to take a closer look at your firm, every step they take forms part of their experience.  Having... ...
Customer Service

How to Improve Customer Experience

You know that positive customer experiences increase your chances of repeat purchases and referrals – and you’d like to take steps to ensure that your customers have the best experience with your business. You’re wondering how to improve customer experience and get ahead of your competitors. Here’s what you need to know. What Impacts the... ...
Resources for Actors

An Actor’s Guide to the Meisner Technique

No matter how creative and unique you are as an actor, you can benefit from the learning of those who went before you. The Meisner Technique aims to work with your creativity to help you with the realistic portrayal of the roles you play. Although it provides a framework for your development as an actor,... ...
Resources for Actors

How to Get an Acting Agent in the UK

Dreams of being an actor coupled with real talent plus some training are a good start for those hoping to pursue an acting career. But landing roles isn’t as easy. When people need actors, they don’t ordinarily approach actors directly. They approach agencies and agents with their specifications and wait for them to suggest some... ...
Omni Channel

Omni Channel Communication; Why Your Business Needs It

The Oxford Dictionary defines the prefix “omni” as meaning “in all ways or places” and if you were wondering what omni channel communication means, that fact will help you to understand the term. Think of all the ways or places where your customers may reach out to contact you – or attempt to do so. ... ...
Outbound Sales

Inbound vs Outbound Sales; What is Best for Your Company?

Knowing where sales already come from, and finding opportunities to grow sales, is something every business should be doing. Do you know how your business performs in inbound vs outbound sales? Do you have strategies to corner even more of the market? Finding out where you’re doing well – and where there’s room for improvement... ...
Customer Service

Customer Experience; What Is It and Why Is It So Important?

“Customer experience:” it’s a term that we’re hearing more and more as the years pass. Is it just another buzzword, or should you sit up and take note? You might say that your business is already focused on customer service, and that’s great, but customer experience is so much more than that. Let’s unpack this... ...
Customer Service

Practical Tips for Improving Customer Service

Great customer service is one of the top ways to win hearts and minds. If your service is head-and-shoulders above that of your competitors, you’ll even find that you get real customer loyalty, with customers returning for more of what you offer and referring their friends.  People are willing to pay a little more for... ...
Home and Hybrid Working

What is Hybrid Working?

What does “hybrid working” mean? It’s a concept with multiple interpretations, and it’s a complete paradigm shift in how we see the world of work. But before we look at a hybrid working definition and begin unpacking its many permutations, let’s run through the reasons why this model has become so popular.    The Trend Towards... ...
Resources for Actors

Best Acting Classes in London

As an actor, acquiring new skills, and sharpening up the ones you already have, not only allows you to improve your art, but demonstrates your willingness to work hard on your career. You already know that acting is a “real” career (no matter what your parents might have said), and not an easy one. In... ...
Omni Channel

What is Omni Channel Marketing? Definition, Strategies, & Examples

Just when you thought you had a handle on all the marketing terminology and ideas, you come across “omnichannel” marketing. What is it? Should you be doing it? How does it affect your marketing strategy? Relax! It’s not as hard as it sounds! Let’s unpack this idea and see how you can use it to... ...
Back Office Support

How to Increase Ecommerce Conversion Rates

What is conversion rate in ecommerce? When you’re selling your products online, your ecommerce conversion rate indicates just how many of the people who visited your site went ahead and made a purchase. The simplest method to calculate conversion rate in ecommerce is to express it as a percentage. So, the number of people who... ...
Resources for Actors

How to Get Into Voice Acting in the UK

From adverts to animated films, voice actors are in demand around the world. While some famous film actors also do voice acting, some actors choose to make voice acting a career speciality on its own. It’s not second prize. Some of them become famous just for their voices.  There’s no doubt that just being a... ...
Customer Lifecycle

Customer Lifecycle Marketing: Definition and Strategies

Marketing can be an expensive business. But here’s the good news: it’s not how much you can spend on marketing that determines results – it’s what you do with it. The most important factor that determines how successful you will be, is undoubtedly how you target your market and how you tailor your message to... ...
Outbound Sales

Lead Qualification: How to Identify the Best Sales Leads

Your business has been spreading its net, and you’ve generated a lot of leads. These are people who have shown at least some interest in what you do. However, being interested and being ready to buy aren’t the same things. If only a quarter of your leads are genuine sales prospects, then targeting your whole... ...
Customer Support

Our Guide to Outsourcing Your Customer Support

It’s accepted knowledge: outsourcing certain functions to specialised outside entities builds capacity because it frees you up to concentrate on the things your business does best.  If you choose well, the task gets done better than you can, and there might even be cost savings to boost your bottom line.  Even the biggest firms take... ...
Back Office Support

Our Guide to Customer Onboarding

Selling your product is great! But it’s not where your interaction with clients should end. If customers have issues with using your product, are still exploring its functionality, or don’t know how to get the best out of it, your sales task is far from done. After all, getting a customer is one thing, and... ...
Outbound Sales

What is Lead Generation? And a Quick How-To

Everybody wants sales and everyone loves a hot lead. A lead, of course, is a potential customer. And lead generation encompasses all the activities you use to generate a list of leads that could become customers. It’s a worthwhile exercise if you get it right. Although you may only win over a relatively small percentage... ...
Resources for Actors

Our List of the Top 7 Acting Agencies in London Plus a Novel Alternative

It’s not impossible to get acting roles without an agency, but it’s a whole lot easier if you work with one or more agents. Talent agents have connections to casting directors, and they’re often the only ones to know about upcoming roles and auditions. If you’re working with acting agents, you should get more opportunities... ...
Back Office Support

What is Data Management and Why is it so Important?

Knowledge is power. Data isn’t yet knowledge, but it provides the evidence you need to acquire knowledge. Thus, acquiring data is only the beginning. Once you have it, it needs to be sorted and processed so that you can draw meaningful conclusions from it. Effective data management can give you valuable insights into buyer behaviour,... ...
Resources for Actors

Drama Clubs in London and Why you Should Join One

You’re working hard to launch your acting career, and you know that the competition is stiff. Still, you’re determined to make it as a professional actor. So, why should you join an amateur drama club? There are actually tons of ways that drama clubs in London can help you.  For a start, they’re a great... ...
Home and Hybrid Working

The Benefits and Challenges of a Hybrid Working Model

In recent years, many companies that never considered remote work as a possibility have implemented work-from-home strategies just to keep the wheels turning. It’s far from ideal in many instances, but it has made us open to the possibility that at least some tasks don’t need to be completed on site. A hybrid working model,... ...
Proof of Concept

What is a Proof of Concept and How Does it Differ from a Prototype?

Testing out your new brainwave might involve undertaking a POC (proof of concept) and you’re likely to develop one or more prototypes and a minimum basic product too. So what is a proof of concept? How can you distinguish between it and a prototype? What about that minimum basic product? Let’s begin at the beginning!... ...
Outbound Sales

What are Outbound Sales?

Looking for a really simple outbound sales meaning? We’ve got it. Inbound sales occur when a prospective client contacts you and you sell your product or service. Outbound sales occur when your representatives contact prospective clients and tell them about your offers, concluding with that all-important sale that clinches the deal.  Outbound selling occurs through... ...
Resources for Actors

Our List of Acting Coaches in London

Acting isn’t a career for the faint-hearted. To survive and thrive, you need dedication, determination, patience, people-skills, and, yes, acting ability. And even with all these qualities, your chances of becoming a household name are pretty slim. That’s the reality. However, there are options to help you load the dice in your favour. Above all,... ...
Customer Service

Effective Call Handling Skills for Excellent Customer Service

Call handling skills are essential for good customer service, but they don’t always enjoy the recognition they deserve. Effective call handling requires more than just technical knowledge. It requires superb communication skills and the ability to make each caller feel like a VIP. In this article, we’ll celebrate the remarkable work that top call centre... ...
Customer Support

Customer Support: What It Is and How to Outsource It

Gaining new customers can be pretty difficult in today’s competitive world: all the more reason to keep them once you have them. Losing customers is easier than gaining them, and the link that keeps them choosing you, or that drives them to your competitors, is often the quality of the customer support your business offers. ... ...
Customer Service

Why Customer Service is So Important for Your Business

Many business owners make the mistake of thinking that good customer service is an extra that’s mainly of benefit to the customers themselves. However, it’s extremely important for your business too, and it translates to money in the bank. Although you might have a strong feeling that this is true, you may not have been... ...
Resources for Actors

An Actors’ Guide to Method Acting

As an actor, portraying characters realistically can be extremely challenging. Method acting applies a range of techniques that require an actor to understand and express the emotions and motivations of the characters they play. In this article, we’ll explore the history and application of method acting. We’ll take a look at examples of method acting... ...
Customer Service

What Exactly is Good Customer Service?

If there’s one thing every business claims to offer, then it has to be good customer service. It’s up there with “being the best,” being “innovative” and any number of things that the public would be pardoned for responding to with a yawn simply because just about everyone says the same thing about their businesses. ... ...
Customer Lifecycle

Understanding the Customer Lifecycle

Everyone wants loyal customers: the kind that associates your brand with a specific product or service and is unlikely to switch to a competing offering. At the very least, you want to make a sale, and if you can make several sales off the back of one conversion, all the better. But before you can... ...
Omni Channel

All You Need to Know About the Omni Channel Approach

It’s a brave new world with information and communication at our fingertips. Anything you want to know should only be a click away. But is it? Most of us will identify with the frustration that occurs when it isn’t.  On the other side of the coin, businesses are eager to share information. They want people... ...
Resources for Actors

How to Start an Acting Career in the UK

Who wouldn’t like to be the next James Bond or strut the boards as the star of a West End show? As most of us know, ambitions such as these aren’t usually realised in a meteoric rise to stardom. Starting an acting career is not for the faint-hearted, and between a decision to get into... ...
Home and Hybrid Working

Remote Working; The Benefits and Disadvantages for Employers

The “new normal” has had some unexpected effects on the way employers and employees work together. We’re talking about the many who have experienced the benefits of remote working as well as the challenges of working from home. The advantages and disadvantages of remote working may initially seem to differ when considering the employer vs... ...
Industry Insights

What is a Contact Centre and How Can It Benefit Your Business?

Whether your business is small and gaining traction or large and reaching out for new heights, you’ll be looking at ways to simplify operations without sacrificing your reputation for good customer service. Automation, help menus, chatbots and other self-service options can go a long way towards helping your clients to get information and manage transactions.... ...
Customer Service

How to Differentiate Your Brand Through Customer Experience

Let’s not bury our heads in the sand. All businesses are subject to competition. Even in the unlikely event that nobody else does what you do, your customers’ time and money are finite. Will they come back for more of what you offer? Will they recommend you to their friends?  The value of referrals and... ...
Industry Insights

What is a Centre of Excellence? Why Your Business Needs One

When looking at ways to improve your business, you may well come upon some terminology that, while seeming interesting, is rather unclear. In this article, we’ll tackle one of these areas, namely, the centre of excellence. What is a centre of excellence (COE)? Is there a centre of excellence definition? And will implementing a centre... ...
Industry Insights

What is BPO and How Does it Work?

Like a picture, an acronym can paint a thousand words. But what does BPO stand for? It’s Business Process Outsourcing, and if this answer leaves you with even more questions, this article is for you! Reading it may give you the inside track on one of the biggest trends in 21st-century business, and if the... ...

IT’S CHRISTMAS

After a crazy busy build up at RSVP we are reaching the home straight and will soon be easing off a little for the Christmas season. It’s been a busy few months and  like everyone else we don’t know whether we are coming or going. In office one minute, work from home the next. Covid... ...
News

SUMMER HEATWAVE!

The recent heatwave during the month of August was felt across the whole of the UK. Blistering sunshine caused thousands of us to bask in the heat whilst also sweating it out at night! It certainly was too hot for some. Here at RSVP, we’ve hit our own heatwave of some sorts…. One of the... ...

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