B2B & B2C Services

B2B & B2C are as easy as ABC to RSVP.

OK, let's use proper words now. We like to mix it up at RSVP and have numerous both B2B and B2C clients, all with unique and specialised requirements. Key to our approach is acknowledging that there is no single uniform way to handle this work, and we don't see the point in trying to force a square peg in to a round hole. We would much rather spend the time and effort to come up with a solution that celebrates your uniqueness. Every single one of our clients has a personalised solution to their needs, which has been developed through dialogue with the Management Team at RSVP.

B2B experience includes work with procurement for the British Government, foreign language call handling for customers across Europe, and management of numerous second party customer loyalty schemes.

B2C work includes customer relationship management for numerous large multi-national brands. Our empathetic agents are on hand to help members of an international weight loss club, offering advice and support. We also provide guidance to nation’s fine wine drinkers, helping them to choose the wine best suited to their palates. We make sure that avid readers of numerous magazines don’t miss out on their favourite publications by keeping up their ongoing subscriptions. And in the past we have provided both B2B and B2C services for a top of the range car manufacturer, to name but one.

RSVP's work covers both customer services and sales opportunities and several of our clients have been with us for many years. We believe this is testament to the collaborative relationship that began at the inception and has flourished through constant care. We guess, when you've found the correct shaped hole for your very unique peg, it seems silly to go back to trying to fit in somewhere else.