Shakespeare said, "If emails be the food of love, type on". Or something like that.
Email has been an integral part of business practice for many years and is fast becoming a massively burgeoning form of B2C communication. Many customers are opting for email as the preferred form of contact so that they have a record of their query to which they can refer back if necessary. In the competitive world of customer retention it’s important to make sure SLAs are tightly maintained and emails can be irrefutable proof of attentive customer service (or otherwise!). But, of course, speed of response must be accompanied by quality. We have developed systems that ensure responses are concise, informative and always pre-checked for quality control to deliver an e-mail service that will dot all the i’s and cross all the t’s to leave your customers satisfied.
At RSVP, 75% of our staff are university graduates and we have some highly intelligent wordsmiths at your disposal with a wealth of experience in email customer contact. Whether using client-defined templates, or free-style, agent authored responses, our staff will communicate efficiently and effectively with your customers.
As with our calls, our agents are skilled in living your brand, communicating in the writing style that best suits your business. Whether you want your company to be presented to the world as quirky and fun, or as strong and corporate, an RSVP agent can find the right turn of phrase every time. Of course, whatever demographic we are communicating with, the emphasis is always placed on a full and complete first contact resolution. So, if emails are the food of love, you can be sure of a delicious, nutritious banquet at RSVP.
Shakespeare also said,
"When shall we three meet again? In thunder, lightning or in rain...oh, hang on, there is no need for thou hast resolved my query first time, forsooth."
(Probably)
