Inbound Call Handling

“It’s good to talk.”

– Bob Hoskins.

In the world of customer interaction, the telephone call still reigns supreme. Despite the growing popularity of new communication technology such as email, web chat and SMS, people still want to hear a human voice when they have a question. More than that, they want to hear a human voice that they can identify with and that makes them feel valued. That’s where we come in. Now, the diversity of inbound calls we handle at RSVP has already been mentioned so we won't tell you again and bore you with the long list of customer service, order placement and procurement, complaint handling, pan-European foreign language calls...oops.

And is there any point in reiterating that we can offer you this gamut of services 24 hours a day, 365 days a year? We're sure you're with us enough by now to be writing these things down.

What we should tell you is that the key to our success is our understanding that we are often the client's front-line service, and such interactions are vital to a customer's perceptions of your business. The RSVP approach to making the best first impression is to give you a dedicated team of agents, immersed in your brand and company values. But can't any contact centre do this? Yes. They can. But they don't have our special ingredient: the RSVP Agent. If you haven't read the section on Our People yet, you're in for a refreshing surprise. Using their expert skills in communication and empathetic call handling, no one makes a positive, lasting first impression like an RSVP Agent.

Whatever role you need us to play in your business, whether it's managing and maintaining your customer database, dealing with large procurement and credit control enquiries, maximising sales conversion for inbound campaigns, or up-selling products off the back of customer service calls, RSVP has the skills and the systems for all your inbound call handling needs.