Inbound Contact

At RSVP, we're very proud of our vast experience when it comes to inbound services. To name a few strings on our bow, we have run teams for customer service, order placement and procurement, complaint handling, account management, pan-European foreign language calls, information services and hotlines. In fact, we have so many strings to our bow we're a virtuoso.

The wide diversity of our clients is testament to how adept we are at embracing the individual brand values of their companies. Our agents will live and breathe your company’s values, communicating with your customers in the most effective way in the media of your choice. If you need a contact centre with first-rate call handling skills, we employ some of the most empathetic, intelligent, and professional people around. If you prefer your first contact customer service engagement to be done on email, around 75% of our employees are university graduates, highly literate and able to write intelligently in many styles. If some of your customers still prefer a good-old letter, we can provide a snail mail team to support this. Likewise, if your customers expect real-time web chat, we have the technological infrastructure to support this.

What’s more, our location in the heart of London makes it easy for us to provide these solutions as and when you need them. We have a waiting list of talented agents we can recruit and train at short notice, extending or modifying our working hours to suit your needs.  

Technology has made the world smaller, but even Bill Gates can't change the international time zones, and RSVP understands that your inbound requirements may need more than a 9-5 solution.   We can offer you a dedicated service, 24 hours a day, 365 days a year.

If you're looking for a highly professional and tailor-made team for your inbound contact, RSVP is the perfect fit.