Dialler, Script-Aware Dialling and SMS Response Feed

The latest in script-aware diallers enables intense, high volume outbound calling to optimise your results, whilst limiting our silent call rate in compliance with industry regulations. This gives us the edge on maintaining a high performance and making the most cost effective use of agent hours. In addition to this, RSVP's experience in call blending and computer telephony integration will ensure you maximise your sales revenue.

Advanced control over scheduling and queuing is at our disposal, allowing us to connect with the demographic of your campaign at the optimum time. At RSVP we are also in the fortunate position of having a pool of diversely skilled agents to choose from to ensure we build the right team for your campaign. All in all, we have the tools for any campaign to be a success.

Our highly sophisticated dialler can dial both progressively and predicatively. We are also able to run inbound and outbound campaigns adjacent to each other, allowing the flexibility to expand or reduce either one within a single team who are already fully immersed in your brand.

More and more organisations are recognising the potential of using SMS as a tool to reach a new demographic of customers, and RSVP recognises the need for a rapid response to those messages.   RSVP is currently running an SMS campaign where all responses are auto fed to our dialler for an outbound campaign where the lead is called within a couple of hours. This quick reflex exceeds the customers' expectations and maximises the response, leading to an increase in revenue that is proven by our results