Sales

Selling Ice to Eskimos? Before RSVP, they didn’t even know what ice was!

OK, perhaps that was a slight fib, but at RSVP we do have extensive experience of outbound sales campaigns, working in a wide variety of fields such as financial services, insurance, healthcare, food and drink, magazine subscriptions, leisure and tourism, political campaigning, home improvement, office supplies, electronics and technology and Eskimos. (OK, not Eskimos, but we’d love to have a go!)

In order to manage our many clients’ different requirements we use an extremely versatile script-aware dialler that can function both progressively and predictively, and simultaneously conduct inbound and outbound work for the same client. This enables us to perform intense outbound calling to both optimise and limit our silent call rate in compliance with industry regulations, whilst still maintaining high performance and maximising agent productivity. In short, RSVP can increase your sales revenue through call blending and computer telephony integration.

But, let’s face it – it’s not the systems that make the sales – it’s the people who are using them. The unique skill set of our agents ensures they have the tools necessary to get the most out any outbound data. Our people are experts in building rapport and trust, able to adapt their approach on a call-by-call basis, and so optimising their chances of making a connection with every single one of your potential customers. They can engender trust in the first few minutes of engaging with your customer, making them feel a valued part of your business. All the work we do on any outbound sales campaign is also supported by RSVP’s own extensive in-house sales training programme, to realise the true potential of any sales work we undertake.

Along with detailed management information, RSVP will create bespoke scripting and carry out script analysis, consider the use of NLP to drive sales and conversion and run in-office incentive schemes to get the best results for your campaign.