Web Chat

“We believe that within five years, 96 percent of British consumers will have access to the Internet, whether it be through a personal computer, a set-top box or a mobile phone.”

– Richard Branson

Are your customers busy people? Would they rather email you than wait on the line? But do they need the answer now rather than having to wait for an email reply?Many people now want the answer to their query ASAP without having to wait on the telephone. Sat on the sofa with your laptop or your smart phone, how marvellous to think you can get an answer to your question whilst still watching Coronation Street out of the corner of your eye!

Still a relatively new technology, RSVP believes that the future will see more and more companies utilising web chat solutions. Always at the forefront of contact centre technology, RSVP have installed systems that will allow us to tailor a web chat service that is both dynamic and customer friendly. We hope to pioneer the development of this technology with all our clients who we feel it will benefit.

So, if you want to add a little something extra to your website experience, and give your customers another convenient way to interact with your company and get a first time resolution every time, web chat is worth a look. As with our email service, we have many eloquent wordsmiths at your disposal who are, thanks to the majority of our staff being university graduates, highly literate and computer savvy.

RSVP is always ready to help you engage your customers in the best way for them and for you. We can help you reach your customers by dropping a letter on their mat, on the phone, or on their computers; we’ll even dive in to their trouser pocket and reach them on their smart phone!