Why we're different
“Always be a first rate version of yourself, instead of a second rate version of somebody else.”
- Judy Garland
RSVP is a privately owned company, providing proactive and cutting-edge contact centre solutions in the hub of London's bustling financial sector, Canary Wharf.
But that's not what sets us apart. At the heart of our success are our people. We pride ourselves on employing the best, and we believe there are no better people for a job rooted in communication than Actors. RSVP recruit from the vibrant community of performers in London, using their highly developed skills as communicators to support our proven high quality service. Our agents have trained, on average, for three years in vocal production and active listening, adapting themselves to many varied roles. This provides them with the resources to connect with all walks of life, using their natural empathy to match whoever they speak to, making every call a positive, personal experience.
This model has been a success for us for over 20 years, during which time we have built up a vast portfolio of clients, featuring many blue chip companies. Our experience includes work in the financial sector, the automotive industry, technology and electronics, subscriptions work, government procurement, travel and leisure, retail and e-commerce, insurance, loyalty schemes, food and drink, and the health care industry. What’s that, you said? Other call centres out there have a similarly wide variety of clients in their portfolio? That may be so. But we have the resources to give every client a bespoke service that fits them like a made-to-measure suit. Think of us as the Saville Row of call centres, if you will!
Using the unique skills of our agents, RSVP are able to be whoever you want us be. Our people can make any script come alive every single time. They can improvise in the face of the unexpected, reacting quickly and assuredly. They can use their product knowledge of your company and adapt it moment to moment to meet your individual clients' needs. In short, RSVP can live and breathe your brand in a way that no other contact centre could.
All of this means we are ready to provide you with a total contact centre solution whether that be inbound, outbound, sales, B2B, B2C, customer services, SMS response, white mail, email, live chat; We can provide you with a complete customer and client experience.
All Members of our Management Team have also arrived at RSVP via a performing background, with the expertise to recognise and nurture the talents of our agents and ensure that your brand is being presented just as if it were yourself on the phones. By building strong personal relationships with our clients, our ability to utilise the latest technology along with our unique blend of intelligent, high quality staff, RSVP have gained the edge over other contact centres.
Our expertise in understanding the demographic of your customers and their demands is proven to help your company grow, adapt and strengthen the brand identity.
If you are looking for a unique solution to your contact centre campaigns that will shine a spotlight on your company and make you stand out from the crowd, you are looking for RSVP.
